Global adhesive manufacturer strengthens customer relationships with Dynamics 365
Building lasting customer relationships requires the right tools. MAPEI, a leading global adhesive manufacturer, adopted Microsoft Dynamics 365 to leverage AI-driven insights for stronger customer engagement and improved decision-making. Give this customer story a read to see the practical impact of integrating AI into CRM strategies. Reach out to SplashDev for expert guidance on Dynamics 365 solutions.
Why did MAPEI decide to migrate to Dynamics 365?
MAPEI aimed to consolidate its 90 different customized CRM systems into a single, centralized solution. The migration to Dynamics 365 was seen as a way to reduce costs and time in managing their sales, customer service, and marketing platform while also providing scalability to support future growth.
How has Dynamics 365 improved MAPEI's customer service?
With Dynamics 365, MAPEI has been able to provide more proactive service to customers by simplifying internal processes. The platform allows for a 360-degree view of customer interactions, enabling teams to handle requests more efficiently and engage customers across various channels.
What benefits has MAPEI experienced from using Dynamics 365?
Since implementing Dynamics 365, MAPEI has streamlined its operations, saving time and resources. The integration of sales, marketing, and customer service functions into one solution has allowed staff to focus more on customer needs and innovation, ultimately leading to a more effective and responsive business model.
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Global adhesive manufacturer strengthens customer relationships with Dynamics 365
published by SplashDev
SplashDev is a business consulting and IT solution provider.
We help companies achieve performance excellence and make sure their investment in software brings real, measurable results. SplashDev recommends and implements the best CRM and ERP solutions on the market with solution stack on the Microsoft Dynamics 365 platform.
SplashDev designs, builds and maintains Custom Software Solutions on both the JAVA and .NET platform. We have the best developers around working with us. Integrity. Innovation. Performance. Collaboration. Appetite for constant improvement. Those are our five strong drivers that help us set new standards when it comes to providing the greatest possible service to our clients.
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